This is a living document
This Privacy Policy will be updated over time. By creating an account, you accept not only the current version but also future versions as described in Section 13. You will be notified of material changes by email at least 30 days before they take effect.
This Privacy Policy explains how Success Educational Institute LLC (“SEI,” “we,” “us,” or “our”), operator of www.seiexam.com (the “Platform”), collects, uses, stores, discloses, and protects your personal information when you register for or use our services.
By creating an account or using the Platform, you acknowledge that you have read and agree to the practices described in this Privacy Policy, including the living-document framework described in Section 13 under which this Policy will evolve over time.
This Policy is governed by the laws of the State of Florida and is designed to comply with the Florida Digital Bill of Rights (FDBR), the Federal Trade Commission Act, and the CAN-SPAM Act.
1. Information we collect
1.1 Information you provide at registration
- Full name — to personalize your account and communications.
- Email address — for account login, service emails, and optional marketing.
- Password — stored only as a modern cryptographic hash (Argon2id). We never store plain-text passwords. Accounts created with Google or Microsoft sign-in may have no password at all.
- Social sign-in data — if you choose to sign in with Google or Microsoft, we receive your name, email address, and a provider account identifier from that provider. We never receive your Google/Microsoft password, contacts, or files.
- Staff applications — if you apply as a question designer, reviewer, or mentor, we collect the qualifications you submit (degree, university, experience, licensure, motivation).
1.2 Information collected when you purchase
- The program or package purchased (e.g. FE Civil or PE Civil).
- Date, time, and amount of your purchase.
- Access expiry dates and any access-extension purchases.
- Discount or referral codes you redeem.
Full payment card details are handled exclusively by Stripe. SEI does not store, see, or process your card number, CVV, or billing address.
1.3 Information collected as you use the Platform
- Practice-exam attempts: your answers, scores, per-question timing, and the frozen feedback reports generated from them.
- Exam-integrity events during proctored-style practice sessions (e.g. entering/leaving full screen, blocked copy or print attempts) — used to protect exam content and deter misuse.
- Files you upload: reference handbooks and design-code PDFs, study plans, homework submissions, issue-report attachments, and your profile picture.
- Video watch progress, resume position, and completion status.
- Personal notes you write within the platform.
- Study-log and study-plan entries.
- Messages you exchange with mentors, staff, or management through the in-platform chat, including attachments.
1.4 Information collected automatically
- IP address — collected by our servers for security, fraud detection, rate limiting, and as part of legal consent records.
- Browser type, operating system, and device type.
- Session data via httpOnly cookies (not accessible to JavaScript, revocable by our servers).
- Usage data: pages visited, features accessed, time on page, and navigation patterns.
1.5 Future data collection
Notice — categories of data collected may expand
As SEI’s platform grows, we may collect additional categories of personal data not currently listed above (for example, if we add new features such as live tutoring, forums, or mobile apps). When we begin collecting a new category of personal data, we will update this Policy, notify you as described in Section 13, and where required by the Florida FDBR, obtain your consent before collecting sensitive data.
2. How we use your information
- Account creation, authentication, and management.
- Delivering course and exam-preparation content and tracking your progress and performance.
- Generating your personal feedback reports and study analytics.
- Sending transactional service emails (registration codes, password resets, purchase confirmations, schedule and meeting notices).
- Customer support and issue-report handling.
- Secure payment processing through Stripe.
- Platform security — detecting unauthorized access, fraud, content misuse, and abuse using IP address data, session management, and integrity event logs.
- Analytics to understand platform usage and improve course content.
- Marketing communications — only if you have explicitly opted in.
- Legal compliance with applicable Florida and federal laws.
Notice — purposes may expand
We may use your data for additional purposes in the future that are compatible with the purposes listed above. If we intend to use your data for a purpose that is materially incompatible with how it was originally collected, we will notify you in advance and, where required, obtain your fresh consent before doing so.
3. Service providers we share data with
SEI does not sell your personal information. We share data only with the following trusted third-party service providers, and only to the extent needed to run the Platform:
- Stripe — payment processing. SEI receives only transaction confirmation, never card details.
- Amazon Web Services (AWS) — server infrastructure hosting the Platform and its database, including your account data, uploads, and progress records.
- Resend — delivery of transactional emails (verification codes, password resets, notifications).
- Bunny.net — encrypted video hosting and delivery via server-generated signed URLs, where video streaming is enabled.
- Google and Microsoft — only if you choose to sign in with them; the sign-in exchange shares your name, email, and an account identifier with us as described in Section 1.1.
Notice — service providers may change
The list above reflects SEI’s current vendors as of the effective date of this Policy. SEI may add, remove, or replace service providers at any time. When we add a new provider that will process your personal data, we will update this Policy and notify you as described in Section 13. The most current list is always the version published at www.seiexam.com/privacy.
4. Cookies and session management
4.1 Essential cookies
Session cookies are httpOnly, server-revocable, and required for the Platform to function. They cannot be disabled while using the service.
4.2 Analytics
We may use analytics tools to understand platform navigation. These may use cookies or collect your IP address. We take steps to anonymize data where possible.
4.3 No advertising cookies
We do not use advertising networks, retargeting pixels, or third-party behavioral tracking cookies.
Notice — cookie practices may change
If we add new types of cookies or tracking technologies in the future (for example, analytics tools or support chat widgets), we will update this Policy accordingly. You will be notified of material changes as described in Section 13.
5. Your privacy rights (Florida FDBR)
As a Florida resident, you have the following rights under the Florida Digital Bill of Rights:
- Right to access — request a copy of the personal data we hold about you.
- Right to correct — request correction of inaccurate data (or update it directly in your account settings).
- Right to delete — request deletion of your personal data (see Section 6 for what is retained for legal reasons).
- Right to opt out of sale — we do not sell your data. If this ever changes, we will notify you and obtain consent first.
- Right to non-discrimination — we will not penalize you for exercising these rights.
- Right to appeal — if we decline your request, you may appeal within 60 days by contacting us at SEIExams@gmail.com.
To exercise any of these rights, use your account settings or contact SEIExams@gmail.com. We will respond within 45 days (with a possible 15-day extension).
Notice — your rights may expand
Privacy rights under Florida and federal law are actively evolving. Future legislative changes may grant you additional rights regarding your personal data. SEI will update this Policy to reflect any new legal rights and will comply with applicable law as of the effective date of any new requirements.
6. Data retention
- Account information (name, email): retained for the life of your account; removed upon account deletion.
- Purchase and order records: retained for a minimum of 5 years after purchase for tax, accounting, and legal compliance — even after account deletion. (Order records survive account deletion in de-identified form: the record of the sale is kept, the link to your personal profile is removed.)
- Exam attempts, feedback reports, notes, messages, uploads, study logs: deleted upon account deletion.
- IP address logs: retained for up to 12 months in server logs for security purposes.
- Consent records (terms/policy acceptances): retained as long as legally relevant to prove the agreement existed.
- Marketing consent records: retained for the subscription period plus 3 years after unsubscription.
Notice — retention periods may change
The retention periods stated above reflect SEI’s current practices as of the effective date of this Policy and are subject to change in future versions. If we extend any retention period, we will provide at least 30 days’ advance email notice and an opportunity to request deletion of your data before the new period applies to data already collected. See Section 13.3.
7. Data security
We implement industry-standard technical and organizational measures to protect your personal information, including:
- Passwords hashed with Argon2id, a modern memory-hard algorithm.
- Sessions bound to httpOnly cookies, stored server-side and revocable at any time.
- Payment webhook signatures verified before any side effect is executed.
- Uploaded files and course videos served only through authorized, session-checked endpoints; premium documents are personally watermarked.
- HTTPS/TLS encryption for all data in transit.
- Access controls limiting personal-data access to a need-to-know basis.
- Regular security reviews of our systems and infrastructure.
No security system is impenetrable. We cannot guarantee absolute security against all threats.
8. Children’s privacy
The Platform is intended exclusively for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe a minor has registered, contact us immediately at SEIExams@gmail.com.
9. Marketing communications (CAN-SPAM Act)
- Marketing emails are sent only with your explicit opt-in.
- Every marketing email includes a functional unsubscribe link.
- You may unsubscribe at any time without affecting transactional emails.
- Opting out of marketing does not affect transactional emails related to your account (e.g., verification codes, password resets, purchase and schedule notices).
10. Third-party links
The Platform may link to third-party resources (e.g., NCEES). SEI is not responsible for third-party privacy practices.
11. Do not sell my personal information
SEI does not sell, rent, or trade your personal information to third parties for their own marketing purposes. If this practice ever changes, we will provide prominent advance notice and obtain your explicit opt-in consent before selling any personal data, as required by applicable law.
12. Contact us
For privacy questions, data requests, or concerns:
Success Educational Institute LLC
Website: www.seiexam.com · Email: SEIExams@gmail.com · Florida, USA
We will respond to all privacy-related inquiries within 10 business days.
13. Changes to this Privacy Policy — living document
Important: this is a living document
This Privacy Policy will be updated over time as our platform grows, applicable laws change, or our data and business practices evolve. By registering for an account, you acknowledge and accept that this document will change and that your continued use of the Platform constitutes acceptance of the then-current version.
13.1 Your agreement to future updates
When you create an account on the Platform, you agree not only to the current version of this Privacy Policy but also to the process by which it will be updated. Specifically, you acknowledge and agree that:
- SEI may update, modify, or replace any provision of this Policy at any time, for any reason, including changes in applicable law, our data practices, the services we offer, or our business operations.
- Updates are effective upon posting to the Platform, unless a later effective date is specified.
- Your continued use of the Platform after an update is posted constitutes your binding acceptance of the revised document, even if you have not read it.
- If you do not agree to an updated version, your sole remedy is to discontinue use of the Platform and close your account as described in the Terms of Service.
13.2 How we will notify you of changes
We distinguish between two types of changes:
- Non-material changes — minor updates such as correcting typographical errors, clarifying existing language, updating contact information, or adding more detail to an already-disclosed practice. These may be made at any time without direct notification.
- Material changes — updates that meaningfully alter your rights, our data practices, or the core terms of our relationship. For material changes, we will post a prominent notice on the Platform with a new effective date, email your registered address at least 30 days before the change takes effect where practicable, and — where required by applicable law including the Florida FDBR — obtain your affirmative consent before applying certain changes retroactively to your existing data.
Examples of material changes include, but are not limited to: a change in data retention periods, a new category of data we collect, adding a new third-party service provider, or beginning to sell or share data in a new way.
13.3 Data retention — prospective application of changes
Important notice regarding data retention changes
SEI may update the data retention periods specified in this Policy over time. For example, a retention period currently stated as 5 years may be extended in a future version. By registering for an account today, you acknowledge and accept that:
- Retention period changes apply to data collected after the effective date of the updated Policy.
- For data already collected, SEI will provide 30 days’ advance email notice before applying any extended retention period, and you may request deletion of your existing data before the new period takes effect.
- Retention extensions required by law or for tax, accounting, or legal compliance purposes may apply without your individual consent.
Current retention periods are stated in Section 6 of this Policy. The most current version of this Policy, always available at www.seiexam.com/privacy, governs the retention of your data at any given time.
13.4 Changes that require fresh consent
Notwithstanding the general living-document framework above, SEI will always obtain your fresh, affirmative opt-in consent before:
- Selling or sharing your personal data with third parties for their own marketing purposes (we do not do this today).
- Collecting new categories of sensitive personal information as defined under the Florida FDBR (e.g., health data, biometric data, precise geolocation).
- Materially changing the purpose for which your data is used in a way that is incompatible with the purpose for which it was originally collected.
- Extending data retention in a way that applies retroactively to data already collected, beyond what is permitted by law.
For these categories of change, we will present a clear, affirmative consent request before the change applies to your data. If you decline, your existing data will be handled under the prior policy terms.
13.5 Your right to close your account before changes take effect
If you receive a notice of a material change and do not wish to be bound by the updated terms, you may close your account before the stated effective date by contacting us at SEIExams@gmail.com. Account closure before a change takes effect means the prior version of this document governs the handling and deletion of your existing data. Closing your account does not entitle you to a refund outside the refund window stated in the Refund Policy.
13.6 Version history
The version of this Privacy Policy currently in effect is always the version posted at www.seiexam.com/privacy. The effective date at the top of this document indicates when the current version took effect. If you have questions about what has changed between versions, contact us at SEIExams@gmail.com and we will provide a summary of material changes.
Summary of what you're agreeing to regarding future changes
- This document will change over time — that is expected and accepted.
- You will receive 30 days’ notice of material changes by email.
- Continued use after changes = acceptance of the new version.
- Data retention periods may increase in future updates; notice will be given.
- Selling your data or collecting sensitive data would require your fresh consent.
- If you disagree, you can close your account before the change takes effect.