Please read before purchasing. This policy applies to every paid transaction on the Platform — program purchases and access-time extensions alike. You acknowledge it at the time of each purchase, and the version you accepted is recorded with your order. It is incorporated into the Terms of Service (Section 5.3).
The policy
No refunds are issued once program content has been accessed. Refund eligibility is strictly limited to verified billing errors and is subject to the following conditions:
- Eligibility window: a refund request for a billing error must be submitted before whichever of the following occurs first: (a) 7 days have elapsed since the date of purchase, or (b) more than 30% of the purchased program content has been accessed. Once either threshold is reached, no refund will be issued under any circumstances.
- 5% service fee: if a refund is approved, a non-refundable 5% service fee will be deducted from the refunded amount to cover non-recoverable payment processing and administrative costs. The remaining 95% will be returned to the original payment method.
- Example: if you paid $200 and a refund is approved, you will receive $190. The $10 service fee (5%) is non-refundable.
- How to request: email SEIExams@gmail.com with your full name, registered email address, order details, and a description of the billing error. Requests submitted after either threshold above has been reached will not be considered.
Verification and discretion
- SEI reserves the right to verify program access before processing any refund request. Access data logged by the platform — including exam attempts, video watch progress, and content downloads — is considered the authoritative record.
- Approval is at SEI’s sole discretion. Submitting a refund request does not guarantee approval.
- Chargebacks or payment disputes initiated without first contacting SEI may result in immediate account suspension pending investigation.
- Accounts terminated for violation of the Terms of Service — including credential sharing or content redistribution — are not eligible for any refund.
Notice — this policy may change
This Refund Policy may be updated in future versions. Changes apply only to purchases made after the effective date of the update. The version in effect at the time of your purchase — recorded with your order — governs your transaction.
Contact
Success Educational Institute LLC
Website: www.seiexam.com · Email: SEIExams@gmail.com · Florida, USA